Radius Underwriting and Radius Insurance are trading names of Radius Underwriting Limited (RUL), an Appointed Representative of HCC International Insurance Company PLC.
Who are we regulated by?
The Financial Conduct Authority (FCA) is an independent watchdog that regulates the financial services sector. RUL (Firm Reference Number 755558) is an Appointed Representative of HCC International Insurance Company PLC (Firm Reference Number 202655). You can check this on the FCA register by visiting the FCA’s website www.fca.org.uk/register or by contacting them on 0800 111 6768.
Products and Services we offer:
• Commercial insurance products from a range of insurers.
Protecting your Money
For your protection we will hold your money as an agent of the insurer. In arranging your insurance we may employ the services of other intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. Interest that may be earned on these accounts is retained by RUL. Whilst we constantly monitor the financial strength of Insurers with whom we place business, adverse business conditions could affect their solvency and we cannot therefore guarantee the ongoing financial strength of any Insurer and a liability may arise for the premium, whether full or pro-rata if they were to become insolvent.
Service we provide
We will establish your insurance requirements and assist you in arranging your insurance cover to meet with your requirements or where these cannot be fully met, provide you with enough information to enable you to make an informed decision.
Our fees and charges – Effective from 01/06/2017
In addition to the premiums charged by insurers, we may charge a professional fee to cover the placing of your insurance. All our fees and our charges are non-refundable and all refunds will be made after the deduction of commission. At any time you may request information on our and the agreed provider’s commission income or profit share.
You may also incur the following costs from your insurer or credit provider:-
• Insurer charges upon cancellation – practices vary so please refer to your policy documents for any specific arrangements.
• Credit charges vary according to the chosen payment- option so please check your credit agreement carefully for full details
• Arrangement Fees may be withdrawn with prior agreement.
What to do if you wish to complain
It is our intention to provide you with a high level of customer service at all times. However, if at any time you are dissatisfied with the service we provide, we have a formal complaints procedure. You should, therefore take the following course of action:
In the first instance you should discuss your complaint with the local team you have been dealing with.
If you remain dissatisfied please contact Julian Steedman, a Director of RUL, using the details below:-
By calling us on 03332 400 480
Write to Radius Underwriting Limited , 1 Aldgate, London EC3N 1RE
We will acknowledge your complaint within five working days and advise you who is investigating the matter and will supply a final response within eight weeks from the initial receipt of the complaint. If we are unable to resolve the complaint within this timescale we will explain why.
For Tokio Marine HCC policies only: Tokio Marine HCC are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. If you feel that we have not offered you a first class service please write and tell us and we will do our best to resolve the problem If you have any questions or concerns about your policy or the handling of a claim you should in the first instance contact
Compliance Officer Tokio Marine HCC 1 Aldgate London EC3N 1RE
The Financial Ombudsman Service (FOS)
Should you be dissatisfied with the outcome of your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service. The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. Contacting the FOS does not affect your right to take legal action.
The FOS’s contact details are as follows:
Financial Ombudsman Service
London E14 9SR
Telephone: +44 (0)30 0123 9123
How to amend your insurance
If you want to make a change to your insurance, please telephone us on 03332 400 480 and let us know the details of the change that you wish to make and the date the change is to be effective from. If we, and your insurer, agree to the change we will also agree on the effective date of the change. You must give us advanced notice. We will let you know of any additional premium to be paid and any fee that may be payable for the mid-term adjustment.
How to report a claim
To report a claim please call us on 03332 400 480, or click here.
How to cancel your insurance
Telephone, email (firstname.lastname@example.org) or write to the office with which you deal instructing us to cancel. Please ensure you confirm the policy you wish to cancel and the date you would like this to be effective from otherwise we will not be able to process your request without further contact to confirm the details.
Renewing your insurance
Before your renewal date, we will send details out to you by post or email. We will invite the renewal of your insurance with the most appropriate insurer and confirm the premium payable and the full terms and conditions, for your consideration. You will need to let us know if you want to go ahead with the renewal and agree payment terms prior to the renewal date. Should we not hear from you, the policy will lapse on the expiry date and you will have no insurance cover after that date. If you would prefer us to renew with your current insurer, please tell us when you call.
Your duty to disclose information and to check the wording on Your policy
It is important that all information you, or anyone acting on your behalf, gives us verbally and/or in writing when arranging your cover, making changes to it or making a claim is true and complete and a fair presentation of your risk. You have a duty to disclose to your insurer every material change in circumstance you know or ought to know, including but not limited to, any changes during the term of the policy, such as a reduction or increase to the sum insured, the risk address, the occupation or business description of any party on the policy, etc. Failure to provide true and complete information could invalidate your policy and/or any claims made under it.
If you are in any doubt as to whether a circumstance is material then you should contact us immediately to discuss. Under the conditions of your policy you, or anyone acting on your behalf, must also tell us about any incidents relating to the subject of the insurance cover such as a fire, theft or loss. When you tell us about an incident, we will pass information relating to it to a database and will share it with your insurer.
As the certificate and schedule are the basis of the cover you have purchased you should read these documents carefully in conjunction with the policy wording, if you have any concerns please do not hesitate contact us.
What happens if you default on Your installment agreement
If any credit agreement payment is not met, you acknowledge and agree that we may instruct on your behalf the relevant insurer to cancel the insurance and to collect any refund of premiums which may be made by the insurer and use it to offset any outstanding costs.
We reserve the right to withhold certain documents, such as proof of any no claims discount entitlement, whilst there is any outstanding premium or charges owed to us. We will however, ensure that you have the documents required by law.
Conflicts of Interest
Occasions can arise where we or one of our product providers will have a potential conflict of interest with business being transacted for you. If this happens and we become aware that a potential conflict exists, we will write to you to detail the steps we will take to ensure your fair treatment and obtain your consent before we carry out your instructions.
Preventing and Detecting Fraud
Insurers pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd (IDS Ltd), the Hunter Database, run by MCL Software Ltd and the Motor Insurance Anti-Fraud and Theft Register run by the Association of British Insurers (ABI). The aim is to help us to check information provided and also to prevent fraudulent claims. When we deal with your request for insurance, we may search these registers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell us about an incident, we will pass information relating to it to the Registers. Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers' Information Centre (MIIC). MID data may be used by the DVLA and DVLNI for the purpose of Electronic Vehicle Licensing and by the Police for the purpose of establishing whether a driver's use of the vehicle is likely to be covered by a motor insurance policy and/or for preventing and detecting crime. If you are involved in an accident (in UK or abroad) other UK insurers, the Motor Insurers' Bureau and MIIC may search the MID to obtain relevant policy information. Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. You can find out more about this from your insurer, or at www.miic.org.uk. We may search these databases when you apply for insurance, in the event of any accident or claim, or at time of renewal to validate your claims history or that of any other person or property likely to be involved in the policy or claim.
In order to prevent and detect fraud we or the insurers on our panel may at any time: Share information about you with other organisations and public bodies including the Police
Check and/or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and we suspect fraud, we will record this
We and other organisations may also search these agencies and databases to: Help make decisions about the provision and administration of insurance, credit and related services for you and members of your household
Trace debtors or beneficiaries, recover debt, prevent fraud and to manage your accounts or insurance policies
Check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity
Undertake credit searches and additional fraud searches
NB: You should share this information with all the parties named in your policy.
For Data Protection Act purposes RUL is the Data Controller. We will hold and process your personal data for insurance, administration and marketing purposes. Your data may be shared with other companies who you have insured with. For the above purposes, the information may also be passed to selected third parties, insurers and reinsurers, and may be processed outside the European Economic Area (EEA). You understand that all personal data you supply must be accurate, and you have the specific consent of those other persons insured to disclose their personal data. You may request a copy of the information held by RUL for which a charge of £10 will be made to cover our costs.
RUL likes to keep you up-to-date about its own products and services and those of other companies that might be of interest to you. However, if you prefer not to be kept informed please write to: The Data Protection Officer, Radius Underwriting Limited, 1 Aldgate, London EC3N 1RE or email email@example.com.
Who can we speak to regarding your policy
At the request of many of our customers and to make managing your insurance policy more flexible and convenient, it is our policy to deal with other parties regarding your insurance policy as long as we are satisfied that they are acting on your behalf. This includes all activities relating to the arranging and administration of your policy, such as quotations, amendments, claims, complaints and the cancellation of the policy. We will assume that you are happy to proceed on this basis unless you advise us otherwise. If at any time you only want us to deal with you, or specific named parties, please call us to let us know immediately and we will update our records.
For mutual protection, to allow us to improve our customer service and for training purposes, all calls may be recorded including outbound calls made by us to yourself or someone acting on your behalf.
This document, and all other information that we issue, is directed at United Kingdom residents and shall be governed by, and work in accordance with, English Law. It is also subject to the jurisdiction of the English courts.
If we or your insurer were unable to meet our obligations you might be entitled to compensation under the Financial Services Compensation Scheme (FSCS). Further information about the Scheme is available from the FSCS website at www.fscs.org.uk or by calling us.